Service Overview

LumaReply provides AI-assisted review response services for businesses. You authorize us to draft and/or post public responses on your behalf using business information and public reviews.

Free Trial
The 5 free review responses are a one-time offer with no obligation. After the free trial, continued use of our service requires selecting a paid plan. No credit card is required for the free trial.

Accuracy & Responsibility
You acknowledge that review responses are generated using AI and human curation. While we aim for professionalism, you remain responsible for all public content associated with your business.

Account Access
By providing login access or content for your review platforms, you confirm you have permission to do so and assume responsibility for any account policy compliance.

Service Limitations
LumaReply is not affiliated with Google, Yelp, Facebook, or any review platform. We do not guarantee removal of negative reviews or control of review visibility.

Privacy & Data
We will never sell or misuse your data. All submitted information is stored securely and used only for the purpose of providing our services.

Cancellation
You may cancel any paid plan at any time. There are no refunds for unused time unless otherwise stated.

Updates
Terms may be updated without notice. Continued use of the site or service constitutes acceptance of any changes.

For questions, contact support@lumareply.com.